Benefits from Knowing your customer's needs

Here at All My Sons Moving @ Storage of Tulsa, Inc., we take the time to understand your move. Why is that important? In order to ensure the move is staffed properly, has the equipment needed for your unique move, and to ensure that the right crew is assigned, it is important to know the customers move. Other mover simly quote an hourly rate or give a fictious lump sum number. We are different and the reason is, we want your experience with us to be friendly, efficient, save our customers money, and build a reputation for quality and dependability.

Each move will be handled carefully and singularly. Each customer's needs are specific and nature and personal to them. That is why for either local moves, long distance move, or just movers in general, we take the time to understand our customers.

Success is defined, "The contant re-evalution of optaining ones goals". That is our goal, to continue to strive to meet our customers needs.

Recent Customer Review on Local Mover

This is a customer survey recently given to All My Sons Moving & Storage of Tulsa, Inc.

"To Whom it May Concern:

Your crew recently moved me from South Tulsa to Collinsville. I recently lost my husband to his long battle with cancer and now live alone. I chose your company because of your reputation and BBB rating. Ya'll didn't disappoint. The crew was very warm and considerate. They new I was on a fixed budget and still took really good care of me. They cleaned out his old office and brought everything to my new home. I can't say enough good things about your service and the professional manner of the crew. I liked them so much I invited them to dinner, although the refused because the boss had another move for them. Nevertheless, thanks for a quality move. I will tell all my friends at bingo the great service you provided."

Very Satisfied Customer.

Local Moving Review

All My Sons of Tulsa accomplishes another successful local move in Tulsa.

Here is what Mrs. White of Tulsa had to say:

"The crew came in ready and prepared to go. The first thing I noticed was their positive attitude. I could not possibly suggest anything they could do to improve their service. Just keep on doing what you do. I will definitely recommend your service to all my friends. Thank you."

AMS Facebook and Myspace

All My Sons Moving and Storage of Tulsa, Inc. now has a facebook and Myspace myspace accounts up and running. Check them out for new posts and pictures of crews, the people that make it happen behind the scene, and pictures of actual moves being performed.

Great 2008 for AMS Tulsa

I would just like to say Thank you to the Tulsa, Oklahoma area and all of my hardworking employees for a fantastic 2008. The support of the community and the hardwork of my crews have more than doubled our business. We are looking forward to another awesome year for 2009.

Customers in the Tulsa metroplex can look forward to another great year of service provided by All My Sons Moving and Storage of Tulsa, Inc. All My Sons Moving and Storage of Tulsa, Inc. We performed over a 1,000 moves in Tulsa, Jenks, Bixby, Owasso, Sand Springs, and Broken Arrow this year: from local moves, short hauls, packing, storage, and several long distance moves accross the country.

This year All My Sons Moving & Storage of Tulsa, Inc. was chosen by the Tulsa Better Business Bureau as the Spotlight Award Winner in November for customer services and business ethics.

Another Satisfied Customer

Recently the crew from All My Sons Moving & Storage of Tulsa moved a customer. It was a local move, full pack, load and deliver. The home was 6,200 sq ft and everything within this home was beautiful. This is what the customer wrote on her survey.

"The crew was well prepared. This is the first moving company that actually listened to what concerned me and did exactly what I requested for my move. I hate moving but really enjoyed the crew, all 6 of them. I mainly loved the crew leader Scotty. Everything was organized and it ended up being a little cheaper than estimated."

"I don't know how you could improve your service to others, but if you continue to provide this type of service, ya'll will never have complaints."

"I will definitely recommend and use you again. Thank you."

In the future, if you need local movers, we are the ones to call.

Understanding a Shipper's Moving Needs

Understanding the shipper's moving needs is first and foremost in order to have a safe, organized and successful move. It all starts with either visiting with the customer and viewing their shipment or asking the right questions over the phone.

It is always recommended to view the shipment. This ensures that we see and understand the specific needs the shipper has, such as: crating of specific pieces, exact packing needed, bulky items that need special equipment or manpower, size of the shipment, obstacles that may impede the crews progress, stairs, elevators, parking distance, long carrier, shuttle, and most importantly...finding out what the individual shipper is most concerned about or what is most precious to them.

Now it is not always possible for an on site estimate to be done. Due to timing, sometimes we must find out as much as we can over the phone. We always start off with the size of the home. This gives us a great indication of the amount of furniture, size of crew needed, and weight of shipment. We go further than that. We find out if they have what we call specialty items, such as: pool tables, trampoline, grandfather clock, large glass, marble, granite, plasma TVs, or antiques. These are all extremely important when it comes to estimating a job. We do this to know if we need crating for marble, glass, or granite. In addition, pool tables require 3rd party services to remove the slate, disassemble the table and then reassemble. Grandfather clocks require the pendulum and weights and require re-installation and resetting the clock at destination.

All these are extremely importing when estimating a move and understanding the specific needs each individual customer. We pride ourselves on understanding these specific needs in determining a fair and accurate estimate.

Recent Customer Survey

This is a recent survey from 8/4/2008. It was a short haul move from Tulsa, OK to Ada, OK.

Appearance of Crew: "Excellent"
Attitude of Crew: "Excellent"
Moving Ability: "Excellent"
Cleanliness of Truck: "Excellent"
Office Personnel: "Excellent"

Did the crew come prepared for your move? "Yes"

What did you like best about your move? "the fast moving and friendly attitude of the crew, but what else is new"
What did you dislike about your move? "moving in general, but this crew made be feel real comfortable"
How could we improve our service to our customers? "you can't improve, everything was terrific"
General comments: "all four guys literally worked their butts off all day, no damages and I was treated extremely well by the company as a whole. Very satisfied and will definitely use you all again. Thanks"

Moving Difficult Items

From time to time, we are requested to not only move normal furniture, but difficult, bulky, and heavy items. We handle these special items with a variety of different techniques. A few of these items we have encountered are: gun safes, super large refrigerators, grand and baby grand pianos, play houses, doll houses, and concrete patio furniture.

We use the appropriate tools such as piano boards, four wheelers, dolleys, and hump straps. We also ensure that we send the appropriate man-power.

We handle all furniture and furnishings with great care and custody.

Our Largest Move to Date

This winter we embarked on an office move that was very large. It was moving approximately 85,000 lbs. We made 12 trips over a 3 day period and spent the 4th day reassembling 61 offices, 3 conference rooms and a storage room and all the furniture inside. For the most part it was an extremely efficient and great move. The destination building was under construction still and the crews got stuck in the elevator twice. Once for about 1:45 minutes. Other than items like that, the shipper was extremely happy and has since referred us to several other customers.

Helpful Resources

When moving other resources are vital to ensure efficiency and mitigation of stress. Before, after and during the your move making sure utilities, cable and other necessities are ready, check out www.homes.org. They can assist you in everything you need.

July 4th Celebration

This 4th of July we are going to Skiatook Lake. The water is awesome, the beer will be cold and the fire works are tremendous. Nothing in the back ground other than large trees and watching the fireworks explode over the calm water of the lake doubles the effect. I strongly suggest you check it out.

Partnering

In Tulsa we deal with many of the Realtors in the area. A few we have come to know and deal with with frequency. JH Hausman Realtors, an agent for ERA, is one of the largest realtors in the area. We have partnered with them on many moves within the last year. They trust us so much that we have moved both owners and several employees of the company. We also have started partnering with Coldwell Bankers. We have successfully accomplished several moves for them in the last 6 months.

Recent Customer Review

All My Sons Moving & Storage of Tulsa, Inc., recently moved a family from Claremore, OK to Bixby, Ok. AMS packed, loaded and delivered my belongings with out a hiccup. The crew was extremely joyfull to be around. The move took a little bit longer than expected but that is probably because I didn't quite know where everything was going. However, I loved my crew and am very impressed with the work and professionalism of the young men. I will recommend you to everyone, thank you.

Another Satisfied Customer.

Bill of Lading

The Bill of Lading provides valueable information to both parties for the following reasons: 1) it provides the basic information to the moving crew such as directions to orgin and destination, 2) Point of Contact, 3) Shipper's name, ownership of shipment, and phone number, 4) acceptance of terms and conditions (contractual), 5) carrier's liability, 6) rates=charges, 7) release value and instructions, 8) serves as a certified receipt for services rendered, 9) and method of payment.

The Bill of Lading serves a wide variety of benefits for both shipper and mover. Out front instructions and direction is beneficial to all parties and by utilizing this document correctly, keeps you in compliance with all statutory regulations.

Summer Vacation

It has been so long ago that my family and me have taken a vacation. This summer we plan on doing something simple. Since my boys are getting a little older (5 and 3), we plan on going camping at Lake Tenkillers. It is in south-eastern Oklahoma. The start of the Ozark mountains. It is beautiful. We plan on getting a cabin right on the lake and start fishing, hiking, cooking and just getting away from the normal grind. With the hours we put in on a weekly basis in the Moving Industry, it would be nice to devote a few days to nothing but my family. Can't wait.

My Favorite Tulsa Restaurant

In Tulsa there are a lot of places to eat. But for me, one place stands out. That is Mahogony's. The place specializes in steak but they have much more. Let me start by telling you about my favorite dish and what I order every time. I start with the appetizer - grilled scallops. I should also add that the environment is classy and a bit dressy. They don't serve beer at all but do specialize in a variety of martini's with a specific focus on the "Chocolate Martini and the Sour Apple Martini", both are great. Then I move to the main course - 14 oz fillet topped with Alaskan king crab and a side of garlic mashed potatoes. Finish it off with a cheesecake topped with raspberry sauce.

This place is a bit pricey but well worth it.

Broken Arrow Oklahoma

If your moving to Tulsa, OK, there are several great areas to choose from. Right now, the fastest growing city in Oklahoma is....Broken Arrow. Broken Arrow started as a suburb of Tulsa. It is now really large. It has awesome neighborhoods, golf courses, places to shop and country living too. The best part about is it is only about 10 minutes from downtown Tulsa. The housing market is really nice. Prices are down and volumn is up. It is an excellent buyers market and Broken Arrow is an excellent place to live. Check out Broken Arrow .

Employee Spotlight

I would like to introduce our new operations manager, Brandon Walkup. Brandon has been with All My Sons Moving & Storage of Tulsa, Inc. for 18 months now. He started as a helper with us and eventually became our number 1 crew leader. He is extremely proficient with all types of packing, loading, storage, documentation. Brandon's greatest trait is leadership. Brandon leads by example. He is not the most vocal person, but is greatly respected by his peers and definitely by his customers. Brandon now handles the crews in the field during the afternoon shift and deals with new customers with regard to setting up estimates and booking new moves for future customers. Every office, no matter what business, needs a Brandon.

Craigslist

I know when moving to a new city you don't have a clue where anything is, who's here, or anything. Try checking out Craig's List . They have helpful hints such as the variety of local stores, land, services, and specific items. They also have a helpful question and answer section that can lead you to what you want.